Support

We seamlessly work in tandem with our clients. We have an exclusive offshore partners state-of-the-art development centre in India. Using the world-class infrastructure of our center, we are able to offer:

• First and Second-Level production support requests, including full diagnostic problem     resolution
• Temporary work-around and shared repository bug-fixing
• Product enhancement and customization requests with business-domain-specific knowledge and fully integrated version control / configuration management

Our support includes

• Fast email response
  We provide quicker response to our clients email queries.
• Interactive Support
  We provide client support using email, interactive live chat, and forums.
• Flexible work hours
  Our technical support teams work in shifts so as to provide clients 24 x 7 support. Thus, we promise our clients prompt response even during after hours.
• User Communication
  Apart from comprehensive technical support, we also provide detailed user documentation manuals such as operation guides, frequently asked questions, troubleshooting manuals and maintenance guides, user manuals, installation guides and so on.