Back office Services

Swayam believes that ‘Commitment to Quality’ enables deliver solutions that give ‘High Satisfaction’ to the customers. We provide round-the-clock services and support to our clients so that customers can reach us from anywhere and anytime. With differences in time zones across the globe, we have developed an efficient project management methodology that enables customers to have a well managed and integrated support for internal or external clients. Our primary expertise is in:

• Voice Based services
• Non-Voice Based Services

Voice Based Services
Swayam’s Helpdesk service offers the clients a single point of contact for all the project/product related issues. Our integrated solution combines the help desk and support staff. Swayam follows 3 level procedure methodologies:

• Level 3: Monitor the productivity and efficiency
• Level 2: Analyze the issue and provide the solution based on the research
• Level 1: Segment query and provide solutions using flow chart method

We have a dashboard which will help the professional to keep the track of the issue and reminds as defined and close it on a priority basis defined by the client.

Non-Voice based services
There are two Non-Voice based ways by which a customer can reach us i.e., email and online chat.

Email Support
The representative will have an email address that has your domain name where your customer will send queries. Swayam will utilize this email address to receive and send emails to your clients. Our Email Support Services is a service developed and tailored for each customers specific requirement.

Our customer service professionals respond to e-mails quickly, efficiently and correctly within a predetermined timeframe. The response to the email contact will be within 8 hrs.

Chat Support
Our Chat services provide customers with immediate, comprehensive, personalized and accurate answers. Real people answer questions, handle complaints, and guide your customers around your product/services by engaging them in a live, two-way written dialog. This one-to-one support allows you to increase the customer satisfaction, reduces cost, helps you cross-sell and up-sell during the support process. The Knowledge management tool assists the professional in closing the issue faster.

Swayam offers the ability to provide the level 1 and level 2 supports for technical and customer service through Remote IT and desktop support.