We seamlessly work in tandem with our clients. We have an exclusive offshore partners state-of-the-art development centre in India. From the world-class infrastructure at our center we offer :
- First and Second-Level production support requests, including full diagnostic problem resolution
- Temporary work-around and shared repository bug-fixing
- Product enhancement and customization requests with business domain specific knowledge and fully integrated version control / configuration management
Our support includes- Fast email response
We provide quick response to our clients email queries. - Interactive Support
We provide client support using email, interactive live chat, and forums. - Flexible work hours
Our technical support teams work in shifts so as to provide clients 24 x 7 support. Thus, we promise our clients prompt response even during after hours. - User Communication
Apart from comprehensive technical support, we also provide detailed user documentation manuals such as operation guides, FAQs, troubleshooting manuals and maintenance guides, user manuals and installation guides.
