Swayam believes that ‘Commitment to Quality’ enables deliver solutions that give ‘High Satisfaction’ to the customers. We provide round-the-clock services and support to our clients so that customers can reach us from anywhere and anytime. With differences in time zones across the globe, we have developed an efficient project management methodology that enables customers to have a well managed and integrated support for internal or external clients. Our primary expertise is in:
- Voice Based Services
- Non-Voice Based Services
Voice Based Services Swayam’s Helpdesk service offers clients a single point of contact for all the project/product related issues. Our integrated solution combines the help desk and support staff. Swayam follows 3 level procedure methodologies:
- Level 3: Monitor the productivity and efficiency
- Level 2: Analyze the issue and provide the solution based on the research
- Level 1: Segment query and provide solutions using flow chart method
We have a dashboard which helps the professional to keep track of the issue and remind as defined and close it on a priority which is defined by the client
Non-Voice based services
There are two Non-Voice based ways by which a customer can reach us i.e., email and online chat.
Our customer service professionals respond to e-mails quickly, efficiently and correctly within a predetermined timeframe. The response to the email contact will be within 8 hrs.
Swayam offers the ability to provide the level 1 and level 2 supports for technical and customer service through Remote IT and desktop support.
